Privacybeleid
Welbewust Life – Privacy Policy and Disclaimer
Welbewust Life (operated by WelBewust Psycholoog B.V.) is committed to protecting your privacy and handling your personal data with the utmost care. We adhere to all applicable laws and regulations, including the EU General Data Protection Regulation (GDPR, known as AVG in Dutch law) and relevant Dutch healthcare laws. This Privacy Policy explains what personal information we collect, how we use and protect it, and your rights regarding your data. By using our services or website, you agree to the terms of this Privacy Policy.
Who We Are
Data Controller: WelBewust Psycholoog B.V. (trading as Welbewust Life), a company registered in the Netherlands.
Address: Willem Frederik Hermansstraat 252, 3544 KP Utrecht, Netherlands (Postal address: Parkzichtlaan 214, 3544 MN Utrecht)
Contact: Telephone: 030-207-4447, Email: info@welbewustpsycholoog.nl
Welbewust Life is a holistic health service that integrates psychological care with lifestyle coaching (exercise, nutrition, sleep, etc.). We provide psychological therapy (through WelBewust Psycholoog Utrecht) alongside services like fitness guidance, sleep training, and nutritional supplements. In doing so, we handle sensitive personal data (including health information) with strict confidentiality. WelBewust Psycholoog B.V. is responsible for the processing of your personal data and will act as the data controller for any information collected via Welbewust Life services or the website.
Personal Data We Collect
We only collect personal information that is necessary for the purposes of our services. This may include:
Identification and Contact Details: Name, address, telephone number, email address, date of birth, and other contact information you provide.
Health and Medical Information: Information about your mental and physical health, such as intake forms, therapy session notes, diagnoses, treatment plans, exercise or sleep data, and any relevant medical history. This may also include results from health tests (e.g. blood work, gut health tests) and information on any medications or supplements you use, as far as relevant to your treatment.
Insurance and Referral Details: If you are referred by a general practitioner (huisarts) or participating via an employer’s program, we may collect referral letters, your insurance company name, insurance policy number, citizen service number (BSN) if required for insurance claims, and related information.
Financial and Transaction Data: If you purchase additional services or products (such as nutritional supplements or test kits) through Welbewust Life, we collect data necessary for payment and delivery – for example, billing address, shipping address, and payment information (handled securely by payment processors).
Login or Account Data: If we provide a client portal or app for tracking your progress (e.g. sleep tracking or workout logging), we may collect login credentials and any data you upload to that platform (such as sleep tracker data or exercise logs).
Website Usage Data: When you visit our website, we may collect limited technical information like your IP address, browser type, and cookies (see Cookies and Tracking below). This is primarily for security and analytics to improve our site’s functionality. We do not intentionally collect any sensitive personal data via public areas of our website.
Sensitive Personal Data: Some of the information we collect (such as health data, and BSN if applicable) is considered sensitive personal data. We only collect and use such data to provide our healthcare services to you, and we handle it with a higher level of protection and confidentiality. We will never collect genetic data, racial/ethnic origin, or religious beliefs unless it is directly relevant to your treatment and even then only with your explicit consent.
Our services are primarily for adults. We may treat adolescents aged 16–17 with their own consent under Dutch law. For children under 16, we only provide services and process personal data with prior written consent from a parent or legal guardian. We do not knowingly collect data from children under 16 without such consent; if we learn we have, we will delete it.
How We Use Personal Data
Welbewust Life uses your personal information only for the purposes for which it was provided, and in accordance with this Policy. The main purposes for which we process personal data include:
Providing Therapy and Coaching Services: We use your information to schedule appointments, conduct therapy or coaching sessions (in-person or online), and maintain a confidential client dossier or medical record. This includes documenting your symptoms, progress notes, and any lifestyle interventions (exercise, sleep, nutrition) as part of your treatment plan.
Overall Treatment Planning: Because our approach is holistic, our professionals (psychologists, coaches, possibly psychiatrists and wellness experts) will share relevant information with each other internally to coordinate your care. For example, your therapist and a partnering fitness coach may exchange updates on your progress, or your sleep trainer may provide a report to your psychologist. All such sharing is internal or with tightly integrated partners and done solely to enhance your treatment
Communication: We use your contact details to communicate with you about appointments, program information, and progress. This may include email or phone communications for sending exercise schedules, sleep module links, appointment reminders, or responding to your inquiries.
Referral and Collaboration: If you were referred by your general practitioner (GP) or employer, with your consent we may provide feedback or updates to them. For example, for GP referrals under Dutch healthcare norms, we typically send a brief report back to the referring doctor about the treatment outcomes. Similarly, if your employer is involved in financing or arranging your coaching, we would only share summary information (e.g. attendance or general progress) with your explicit permission, and never detailed therapy content.
Insurance and Billing: If your therapy or services are covered by health insurance, we process the necessary data to submit claims to your insurer. This can include sharing certain data such as diagnosis codes, treatment sessions, and your BSN or insurance policy number for reimbursement purposes in line with Dutch law and insurance requirements. We only share what is strictly needed for billing and only with your insurer or relevant billing agencies, observing applicable privacy rules.
Providing Physical Health Services: For the physical wellness components (like gym sessions, personal training, or group classes), if you participate through our program we use your data to manage your enrollment with partner facilities. This might involve confirming to the gym/trainer that you are a Welbewust Life client eligible for sessions. If those services track your activity (e.g. a trainer’s progress notes or an attendance log), that information may be fed back to us to incorporate into your holistic plan.
Supplements and Products: If you choose to purchase nutritional supplements, test kits, or other wellness products via Welbewust Life, we use your personal data to process the order and delivery. For instance, we (or our fulfillment partners) will use your name and address to ship products, and your purchase details to handle payments. Health-related test results (for example, results of a lab test kit) will be treated as medical data – they will be reviewed by our professionals and added to your confidential file to personalize your treatment.
Sleep and Wellness Tracking: If we provide tools or an app for tracking your sleep or other habits, the data you input (such as sleep duration, mood logs, or wearable device data) will be used to give you feedback and adjust your program. Your therapist or coach may review this data with you to guide your sessions.
Administration and Record-Keeping: We process personal data for our internal administration, such as keeping track of sessions you've used, writing invoices/receipts, managing your client file, and complying with accounting or tax rules. We maintain a medical record for each client as required by law, which includes relevant personal and health information about your treatment.
Legal Obligations: We process and retain certain data to fulfill our legal obligations. For example, Dutch law (WGBO – the Medical Treatment Contracts Act) requires us to keep your medical records for a certain minimum period. We may also need to use or disclose personal data when strictly necessary to comply with a court order, law enforcement request, or other legal requirement. In all cases, we will only do so if permitted by applicable privacy laws.
Quality Control and Research: Internally, we may use data (anonymized whenever possible) to evaluate and improve our services. For instance, we might analyze overall relapse rates or outcomes of clients who followed the integrated program versus therapy-only, in order to refine our approach. Any such analysis would not publicly identify you. If we ever wish to use your identifiable data for research or publish a case study, we would ask for your explicit informed consent.
Marketing and Future Services: (At present, Welbewust Life does not use your data for any email newsletters or marketing campaigns unless you have explicitly subscribed.) We will not send you unrelated promotional materials without consent. In the future, if we introduce new services or offerings that we believe could benefit you, we may inform you of these only if it aligns with your existing relationship or you have agreed to receive such updates. You have the right to opt-out of any such communications. (If our practices change, we will update this Privacy Policy and, if required, seek your consent.)
We ensure that personal data is processed only for the purposes described above and not for any unrelated purposes. We will ask for your explicit consent if we ever need to process your data for a purpose that is not compatible with the original reason it was collected.
Legal Bases for Processing
Under the GDPR/AVG, we must have a valid legal basis to process your personal data. Depending on the specific processing activity, our processing relies on one or more of the following bases:
Performance of a Contract: When you become a client of Welbewust Life or WelBewust Psycholoog, you enter into a treatment agreement with us. Most of our data processing (collecting your information, providing therapy and related services, etc.) is necessary for the performance of that agreement. In other words, we need to process your data in order to provide the services you have requested (psychological treatment, coaching, wellness program). If you refuse to provide essential data, we may not be able to fulfill our contract (for example, we cannot safely provide therapy without relevant medical information).
Legal Obligation: We have legal obligations as a healthcare provider in the Netherlands. This includes obligations to maintain records of your treatment for a minimum period and to share certain information with insurers for reimbursement under the Dutch Health Insurance Act. We are also subject to professional rules (e.g. duty of confidentiality and reporting obligations under Dutch law). Processing your data to comply with these laws is a legal necessity.
Vital Interests: In an emergency where your life or health is at risk and you are unable to give consent, we might process or share information to protect your vital interests. (This is rare and would apply only in critical situations, such as a medical emergency during a session.)
Consent: For certain processing that is not strictly necessary for treatment or required by law, we will ask for your consent. For example, before sharing any detailed information with your employer or any family member, we would obtain your explicit consent. Also, if we implement optional programs (like a newsletter, research participation, or third-party wellness services), we will only include you if you agree. You have the right to withdraw consent at any time for future processing that is based on consent. (Note: withdrawal of consent will not affect the legality of data use before the withdrawal.)
Public Interest or Medical Purposes: The GDPR allows processing of health data by a health professional for purposes of medical diagnosis or treatment under professional secrecy. As a licensed psychology practice, we fall under this provision when processing your health information. This means we do not need separate consent to handle your health data for treatment purposes, since it is done by qualified professionals bound by confidentiality, and it is necessary for your healthcare. We rely on this exception (GDPR Article 9(2)(h)) to lawfully process sensitive health data in the context of providing care.
In all cases, we only process the minimum amount of data necessary for the intended purpose, and in accordance with what the law permits. Where required, we will obtain your clear consent. If you have any questions about the legal basis for any specific piece of data, please contact us for clarification.
How We Share Personal Data
Your privacy is extremely important to us. We treat your personal data as confidential. We do not disclose or sell your personal information to any third party for their own marketing or commercial purposes. We only share data with third parties in the following circumstances:
With Your Healthcare Providers (Internal and Partners): Within Welbewust Life, authorized team members (such as your psychologist, coach, or any consulting psychiatrist) access your data to coordinate your care. All such staff are bound by professional secrecy and/or confidentiality agreements. If your program involves external partners (for example, a personal trainer at a partner gym, a dietician, or a laboratory for blood tests), we will share information with those partners strictly on a need-to-know basis. For instance, if you take a lab test through us, we share your necessary identifiers with the lab and they return results which become part of your file. Partner professionals (like trainers or nutritionists we collaborate with) may provide us with updates on your progress. All partner organizations are required to handle your data securely and confidentially, and we either ensure they are also GDPR-compliant controllers or have data processing agreements in place when appropriate.
Insurance Companies: If you are using health insurance to cover therapy or services, we will share required information with your insurer or their billing agent. This typically includes diagnostic codes, treatment codes (for instance, in the Dutch system, information needed for DBC or reimbursement claims), session dates, and personal details like your name, date of birth, BSN and insurance policy number. We only share what is necessary for the claim and as required under Dutch law and insurance policies. Your insurer is a separate data controller for any data we submit to them for claims, and they too must comply with privacy laws.
Referring Doctors or Employers: With your consent, we may send a report or update to the professional who referred you (e.g., your GP) or to your employer if they are involved. For example, under Dutch healthcare practice it is customary to inform the referring GP about the outcome of treatment – we will do so in a letter containing basic information (diagnosis, summary of treatment, conclusion) only after discussing it with you. In the case of employer referrals (such as when your employer pays for coaching), we will agree with you in advance what information can be shared. Typically, an employer might only receive confirmation that you attended sessions and general themes worked on, but not detailed personal content. No information will be shared with a referrer or employer without your prior knowledge and consent, except if required by law.
Service Providers (Processors): We use trusted third-party service providers to help us run our operations. This includes, for example: our electronic health record or practice management software, secure email or telehealth video services, cloud storage or IT backup services, and payment service processors for handling transactions. These providers may process personal data on our behalf, but only for the purposes of providing their service to us. We ensure any such processors are bound by strict data protection agreements (GDPR-compliant Data Processing Agreements) which require them to protect your data and prohibit them from using it for any other purpose.
Legal Requirements: We may disclose personal information if we are legally compelled to do so. For instance, if a court order, law, or regulatory authority (such as a health oversight agency) requires us to release records, we will comply with that law. We will attempt to inform you, unless legally prohibited or impractical. Also, in rare cases, psychologists in the Netherlands have a duty to break confidentiality without consent – for example, if there is a serious threat of harm to you or others, or in cases of certain infectious diseases or abuse that must be reported. We will only ever release the minimum necessary information and only in line with professional and legal obligations.
Aside from the cases above, we do not share your personal data with third parties. We do not trade or sell data to advertisers. We do not share data with your family or anyone else unless you explicitly ask us to or give permission.
In summary, your data stays within the “Welbewust” network of care except when sharing is required for your treatment or by law, as described. Any third parties that receive data will only get the information necessary for their task, and they are either similarly bound by privacy laws (e.g. insurers, other healthcare providers) or bound by contract to protect your information[1].
Data Retention
We will not keep your personal data longer than necessary for the purposes for which it is processed, unless a longer retention period is required or permitted by law. Given that we are providing healthcare services, the following retention guidelines apply
Medical Records: Under the Dutch Medical Treatment Contracts Act (WGBO), we are required to retain your treatment records for at least 20 years from the date of your last session or the last entry in your file[2]. This lengthy retention period is for your benefit – in case you return for treatment or need your records for any reason in the future, your history is preserved. In certain cases, we may retain records longer than 20 years if, for example, it is likely you will need long-term follow-up care or if the information could be important to your relatives (such as in hereditary conditions), but we will not do so without careful consideration of your interests and legal guidelines.
Administrative and Billing Data: Invoices and payment records are kept as long as required under tax and financial legislation (typically 7 years in the Netherlands for financial records). If such records contain health-related info (like a treatment code), they are handled with confidentiality but may be stored in our accounting system until the legal retention period lapses.
Contact and Sign-up Information: If you contacted us but did not become a client, we may retain your inquiry and contact details for a short period (for example, up to 1 year) in case you decide to proceed or have follow-up questions. These records help us reference our prior communication. We will delete or anonymize inquiry data upon request if you do not engage our services.
Portal/App Data: Any data collected through a client wellness app or tracking tool will typically be stored alongside your medical record. If the app is provided by a third-party, data may reside on their systems as well, but we ensure it’s under proper agreements. We will treat deletion of your app data the same as your medical record – meaning it will be retained as part of your health file as required by law (unless it’s easily separable, in which case we delete it upon end of service if not needed).
Marketing Data: If you have subscribed to a newsletter or agreed to receive updates, we will retain your email and preferences until you unsubscribe or withdraw consent. If we are not doing any marketing mail-outs, then we won’t be storing such data beyond your general contact info.
CVs/Job Applications: (If applicable) In case you apply for a job or internship via our website, we may retain your application (CV, cover letter) for a certain period (usually no longer than 4 weeks after the position is filled, unless you consent to a longer period like 1 year for future openings). This is a standard HR practice and will be communicated to applicants.
After the applicable retention period ends, we will securely dispose of or anonymize your data. For medical records that reach the end of the retention term, we will delete them in accordance with Dutch guidelines (unless you have requested an extension or an exception applies). Please note that if you request erasure of data, we will honor it to the extent possible, but certain data we must retain by law (e.g., medical records within the 20-year window, or invoices needed for auditing). In such cases, we will inform you of the legal retention requirement.
Data Security
We take the security of your personal data very seriously. Welbewust Life has implemented appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These measures include:
Storing medical records and sensitive information in secure electronic health record systems that are password-protected and encrypted. Physical documents (if any) are kept in locked cabinets in secure premises.
Using secure, encrypted connections (TLS/SSL) for any data transmissions, such as our website forms or telehealth video sessions, to prevent eavesdropping. For example, if you fill in an intake form on our site or use an online portal, the transmission is encrypted.
Limiting access to personal data to only those personnel who need it for their job. Our psychologists and coaches are bound by professional confidentiality, and any support staff are trained in privacy obligations. Each user accessing the system has individual credentials, and access is logged and monitored.
Data processors we use (such as cloud service providers or IT support) are required to implement strong security as well. We choose reputable vendors and have agreements in place requiring data protection (for instance, data is stored on secure servers, preferably within the EU or under equivalent protection).
Regularly updating our software and systems to patch vulnerabilities, and using firewalls, antivirus, and intrusion detection where appropriate. We follow industry best practices to prevent data breaches.
Anonymization/Pseudonymization: When possible, especially for analysis or research purposes, we remove or obscure personal identifiers so data can no longer be linked back to you individually.
Data Minimization: We only keep the data we actually need. Any redundant or obsolete personal data is periodically purged or archived securely.
Breach Response: Despite all precautions, if a security incident or data breach were to occur, we have a procedure to contain the issue, assess impact, and notify affected individuals and authorities (such as the Autoriteit Persoonsgegevens) as required by law.
While we strive to protect your information, no system is 100% secure. We therefore cannot guarantee absolute security of data. However, we will continue to update our safeguards as new security technologies and best practices emerge. We also advise you to take precautions on your end: for instance, when communicating with us via email or using our app, ensure you use secure networks and keep your login credentials confidential.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. A cookie is a small text file that is stored on your device when you visit a website. We use the following types of cookies:
Functional/Necessary Cookies: These are essential for the website to function properly. For example, if our site has a login area or a form, cookies might remember your session. Without these cookies, certain features may not work.
Analytics Cookies: We may use Google Analytics or a similar tool to collect anonymous statistics about how visitors use our website, such as which pages are visited most often or how users navigate the site. This helps us improve the website’s content and performance. The information collected (like your IP address and browser information) is anonymized and aggregated; we do not use it to identify you personally. We respect the Do-Not-Track settings of your browser if configured.
No Advertising Cookies: We do not use third-party advertising or tracking cookies for marketing purposes at this time. You will not see targeted ads based on your browsing behavior on our site.
Upon your first visit to our website, you will be informed about the use of cookies. Where required by law, we will request your consent for non-essential cookies. You can always adjust your browser settings to refuse or delete cookies. However, please note that blocking cookies might affect the functionality of our site (for instance, forms might not remember your details). For more detailed information on cookies we use, you can refer to our Cookie Policy (if provided) or contact us.
Aside from cookies, our site may also use tools like scripts or pixels for similar purposes (ensuring functionality and gathering analytics). We do not engage in profiling or automated decision-making based on online data. Any analytics data collected is used purely to better our services and website.
Your Rights
As an individual whose personal data we process, you have several rights under the GDPR and Dutch privacy laws. We are committed to honoring your rights and have processes in place to facilitate them. Your key rights include:
Right of Access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it. For clients, this typically means you can ask to see your treatment file or other data. We will provide this information, usually within one month of your request, as long as providing it does not adversely affect the rights of others. (Note: In therapy files, the therapist’s personal notes or information about third parties might be exempt from access if disclosure could breach someone else’s privacy or safety.)
Right to Rectification: If any personal data we have about you is incorrect or incomplete, you have the right to have it corrected. This includes the right to provide additional information if something relevant is missing. For example, if you change your phone number or notice an error in your address or record, please inform us and we will update it.
Right to Erasure (Right to be Forgotten): You may request that we delete your personal data. We will do so if there is no lawful reason for us to continue processing it. However, this right is not absolute – especially in healthcare. For instance, we cannot erase your medical treatment record on your demand if we are required by law to retain it (e.g., within the 20-year retention period)[2]. We also cannot delete information needed for legal claims or evidence. But if you withdraw consent for optional data processing (like marketing) or if you had provided data we do not need for core services, we will remove that upon request. We will always explain to you if we cannot fulfill an erasure request due to a legal obligation.
Right to Restrict Processing: You have the right to ask us to limit the processing of your data in certain circumstances. For example, if you contest the accuracy of data, you can request that we restrict processing while we verify or correct the data. Or if you object to some processing or believe it’s unlawful but don’t want full erasure, we can mark the data as restricted. Restricted data will be stored but not used (aside from storing it securely) until the issue is resolved.
Right to Data Portability: For data that you provided to us and which we process by automated means based on your consent or contract, you have the right to receive it in a commonly used, machine-readable format, or to have us transmit it to another service provider where technically feasible. In practice, this might apply if you want to transfer to a new care provider and take along digital data like test results or intake forms you gave us. We will facilitate this transfer directly to you or a provider you designate, provided it doesn’t adversely affect others’ rights and is technically possible.
Right to Object: You have the right to object to certain processing of your personal data. In particular, you can object to processing carried out for direct marketing purposes at any time (as of now, we are not performing such processing, but if we ever did, you could opt-out easily). You may also object to any processing based on our legitimate interest or public interest grounds, if you have reasons specific to your situation. In a healthcare context, most of our processing is based on contract or legal obligation, so this right may be less applicable except for any optional processing. We will consider your objection and stop or adjust processing unless we have compelling legitimate grounds to continue that outweigh your interests, or if it’s needed for legal claims.
Right not to be Subject to Automated Decisions: We do not use automated decision-making or profiling in any way that produces legal or similarly significant effects for you. Thus, this right is more a confirmation – you will always have human involvement in any decisions regarding your care.
Right to Withdraw Consent: If we are processing any of your data based on your consent, you have the right to withdraw that consent at any time. Once you withdraw consent, we will stop the processing for which it was given. For example, if you consented to share info with a third-party wellness provider and then change your mind, we will cease any ongoing sharing (though we cannot undo what was already shared with your initial consent). Withdrawing consent will not affect the lawfulness of processing that happened before the withdrawal.
Right to Complaint: If you have concerns about how we handle your personal data, we encourage you to contact us directly so we can address them. You also have the right to lodge a formal complaint with the Autoriteit Persoonsgegevens (AP), the Dutch Data Protection Authority. The AP’s website (autoriteitpersoonsgegevens.nl) provides details on how to file a complaint. If you reside in another EU country, you can also contact your local supervisory authority.
To exercise any of your rights, please contact us via the contact information provided in this Policy. We may need to verify your identity (for example, by asking for ID) to ensure we do not disclose data to the wrong person. We will respond to your request as quickly as possible, typically within one month. For complex requests or multiple simultaneous requests, we may extend the response time by an additional two months, but if so we will inform you of the delay and the reason. Exercising your rights is generally free of charge. However, if a request is manifestly unfounded or excessive (for example, repetitive without good reason), we may charge a reasonable fee or refuse the request – but we would provide our rationale in that case.
Changes to This Policy
Welbewust Life may update this Privacy Policy from time to time, for example to reflect changes in our services or to comply with new laws or regulations. If we make significant changes, we will notify clients through our usual communication channels or via the website. The “last updated” date at the end of this Policy will indicate when the latest changes were made. We encourage you to review this Policy periodically to stay informed about how we are protecting your data. If we propose to use your personal data for a new purpose not covered by this Policy, we will provide you with a new notice and, if required, seek your consent.
This Privacy Policy is effective as of the date below and supersedes any prior privacy policies for Welbewust Life or WelBewust Psycholoog websites. By continuing to use our services after an update, you acknowledge the revised Policy.
Last Updated: September 1, 2025
Contact Information
If you have questions or concerns about this Privacy Policy or about your personal data, please do not hesitate to contact us:
Email: info@welbewustpsycholoog.nl
Phone: 030-207-4447
Postal Address: Parkzichtlaan 214, 3544 MN Utrecht, Netherlands
Attn: Privacy Officer / Practice Manager, Welbewust Life (WelBewust Psycholoog B.V.)
We will be happy to assist with any inquiries regarding privacy, security, or any aspect of our services. Your trust is important to us, and we welcome feedback on how we can improve our privacy practices.
Disclaimer and Website Terms of Use
The following terms of use and disclaimer apply to everyone who visits or uses the Welbewust Life (WelBewust Psycholoog Utrecht) website. By accessing our website and/or using the information provided on or via the site, you acknowledge and agree to the terms of this disclaimer. If you do not agree, please refrain from using our website.
In case of any discrepancy or conflict between specific service terms (for example, the terms in a treatment contract or product purchase agreement) and this website disclaimer, the terms of the specific service or product will prevail.
1. Use of Website and Information
The content on this website is intended for general informational purposes only. We created and maintain the website with great care and aim to keep all information accurate and up-to-date. However, Welbewust Life cannot guarantee that the information on the site is correct, complete, or current at all times[3]. Medical and wellness knowledge evolves, and while we strive to update content, some information may become outdated over time.
No rights can be derived from the information on this website. The website content is not a substitute for personal professional advice. Visitors are advised not to take or refrain from taking any action solely based on information from this site without consulting a qualified professional.
We also cannot guarantee that the website will function flawlessly or be accessible at all times. Technical issues or maintenance needs may occasionally make the site temporarily unavailable. We do not warrant that the site is free of errors, viruses, or other harmful components. By using the site, you accept that it is provided on an “as is” and “as available” basis.
2. No Medical or Emergency Advice
While Welbewust Life deals with mental and physical wellness, the website itself does not provide personal medical advice or treatment. Any health-related information on the site (such as blog articles about mental health tips, exercise advice, or nutrition) is for general knowledge and educational purposes. It is not tailored to your specific situation and should not be interpreted as a direct recommendation for your personal health. For personal advice, you should consult directly with our professionals or another qualified healthcare provider.
If you are experiencing a crisis or emergency mental health situation, do not use this website to seek help. Our online contact forms and email are not monitored 24/7 and are not intended for emergency communication. In case of an emergency (for example, if you have acute suicidal thoughts or a medical emergency), please call the emergency services in the Netherlands via 112 (or your local emergency number if you are elsewhere) immediately, or contact the crisis hotline available in your area. Welbewust Life cannot be held responsible for any delay in receiving emergency assistance if you attempt to contact us through the website in an urgent situation.
3. External Links and References
Our website may contain links or references to third-party websites, such as articles, partner organizations, or resources we find useful. These links are provided for your convenience and to offer further information. However, a link to an external site does not mean that Welbewust Life or WelBewust Psycholoog endorses that site or guarantees the accuracy of information on it. We have no control over the content or availability of external websites, and we do not accept any responsibility or liability for them[4].
If you click on a third-party link, be aware that you will leave our site and be subject to the terms and privacy policy of that external site. Use external links at your own risk. We recommend you review the privacy and terms of any third-party sites you visit via links from our site.
4. Intellectual Property Rights
All content on this website – including text, images, graphics, logos, audio/video clips, downloadable files, and the site design – is the intellectual property of Welbewust Life / WelBewust Psycholoog or is used with permission/licensing. We reserve all rights to this content[5].
You are not permitted to copy, reproduce, republish, upload, distribute, or modify any of the website’s material without prior written consent from us or the appropriate rights holder. Making any part of this site available on another platform, or creating derivative works, also requires permission. An exception is that you may print or download excerpts of content strictly for your own personal and non-commercial use – for example, printing a blog article for yourself or saving a page for reference. Any such copies must retain any copyright or proprietary notices.
Misuse of our intellectual property (including using our trade name or logo without authorization) is not allowed. If you wish to use any content from our site beyond the allowances of personal use, please contact us to request permission.
5. Limitation of Liability
Using this website is at your own risk. While we endeavour to present useful and accurate information, Welbewust Life (WelBewust Psycholoog B.V.) is not liable for any damages arising from the use of, or inability to use, this website or the information it contains[3]. This includes, but is not limited to:
· Direct or indirect damages, losses, or injuries allegedly caused by using information from our site (such as relying on a self-help tip that didn’t yield the expected result).
· Damages from inaccuracies, errors, or omissions in the content. We disclaim liability for any mistakes or missing information on the site.
· Any harm caused by technical issues, malicious code, or interruptions. For instance, we are not responsible for any virus or cyber attack that might affect your computer or data as a result of accessing our site. We take precautions to secure the site, but the internet has inherent risks.
· The consequences of decisions you make based on information on the site. Always consult a professional for important decisions regarding your health or well-being; our site’s content alone shouldn’t be the basis for critical actions.
We explicitly disclaim all liability for the accuracy, completeness, or timeliness of the information provided on the website, as well as for the uninterrupted use of the site[3]. In jurisdictions that do not allow the exclusion or limitation of certain liabilities, our liability will be limited to the fullest extent permitted by law.
6. Services and Products Disclaimer
Any services or products mentioned on the website (such as therapy programs, training sessions, or supplements) are subject to availability and specific terms. The website’s description of these services is general; the exact details will be provided in your treatment plan or purchase agreement. We strive to portray our services accurately, but individual results will vary. For example, while we integrate therapy with lifestyle changes to reduce relapse rates, we cannot guarantee specific outcomes for every individual. Success depends on many factors including personal effort, circumstances, and adherence to the program.
Any testimonials or client experiences shared on the site are illustrative of individual cases. They do not constitute a promise that others will achieve the same results. We encourage prospective clients to discuss their goals and concerns with our professionals to get a realistic understanding of what to expect.
If you purchase a third-party product (like a lab test kit or supplement) through us, be aware that those products may come with their own disclaimers (for example, supplements are not medicine and are not intended to diagnose, treat, cure, or prevent any disease, and test kits have limitations). We will provide any relevant product-specific disclaimers or instructions at the point of sale. Always use wellness products as directed and consult your healthcare provider before making changes to your health regimen.
7. Changes to Website and Terms
Welbewust Life reserves the right to modify or remove website content at any time without prior announcement[6]. We may also update these Terms of Use/Disclaimer as needed. It’s recommended to review this page periodically to stay aware of any changes, especially if you use our site frequently[7]. Continued use of the website after changes constitutes acceptance of the new terms.
We will indicate the date of the latest revision at the bottom of this page. If you do not agree with changes to the terms, you should stop using the website. For significant changes, we may provide additional notice (e.g., a banner on the site or an email notification if appropriate).
8. Applicable Law and Jurisdiction
This website and its terms of use are governed by Dutch law. By using the site, you agree that any disputes arising out of or in connection with the website or this disclaimer will be subject to the exclusive jurisdiction of the competent courts in the Netherlands[8].
If you are accessing the site from outside the Netherlands, note that you are responsible for complying with any local laws applicable to you. Our content is primarily targeted to a Dutch audience, and we make no representation that the information on the site is appropriate or available for use in other locations.
9. Contact and Responsible Entity
The website (welbewustpsycholoogutrecht.nl and any subpages for Welbewust Life) is operated by WelBewust Psycholoog B.V. If you have any questions or concerns about this disclaimer or the site’s content, you can contact us at info@welbewustpsycholoog.nl or by phone at 030-207-4447. Our office address is Willem Frederik Hermansstraat 252, 3544 KP Utrecht, Netherlands.
For any issues regarding the website (such as reporting errors, broken links, or suspected security issues), please reach out to us and we will address them as soon as practicable.
10. Security and Responsible Disclosure Policy
We value the security of our systems and the privacy of our clients. Despite our best efforts to secure our website and IT systems, vulnerabilities can sometimes occur. If you are a security researcher or user and you discover a vulnerability or security flaw in our website or services, we request that you follow our responsible disclosure guidelines:
How to Report a Vulnerability:
- Report Promptly: Please notify us as soon as possible after discovering a potential security issue. The sooner we know, the quicker we can take action.
- Contact Method: Send an email to us at info@welbewustpsycholoog.nl with the subject line "Security Vulnerability Report". Include in the email a description of the issue.
- Provide Details: Describe the vulnerability in sufficient detail to allow us to understand and reproduce the issue. Please include any relevant information, such as: the URL or page where the issue occurs, the steps to reproduce it, any screenshots or proof-of-concept code, etc. The more information you provide, the easier it will be for us to validate and fix the problem.
- Leave Contact Info: Provide your contact information (at least an email address) so we can reach you for further clarification or to inform you of the resolution. You may use a pseudonym if you prefer, but we need a way to communicate with you.
- Do Not Disclose Publicly: Please refrain from sharing information about the vulnerability with others or making it public until we have had a chance to investigate and address it. Prematurely disclosing a vulnerability can put users’ data at risk. We ask that you give us a reasonable time to fix the issue before you share it with anyone else.
- Act in Good Faith: Use the discovered vulnerability only for purposes of testing and reporting it to us. Do not exploit the vulnerability to access, modify, or delete data, or to compromise our systems further. Only test against your own account (if applicable) and do not attempt to view data of other individuals. Avoid any actions that could be disruptive (e.g., do not use automated scanners that generate excessive traffic or brute-force attacks). In short, please do not abuse the issue you’ve discovered.
What You Should NOT Do:
- Do not engage in any activity that could harm our users or systems. For example, do not leverage the vulnerability to extract data, inflict damage, or maintain persistent access. If you discover sensitive information (including personal data of others), do not save, copy, or disclose it.
- Do not use social engineering (phishing, pretexting, etc.) or physical attacks against our employees, systems, or infrastructure.
- Do not use denial-of-service (DoS) attacks or other methods solely intended to disrupt our services.
- Do not publicly expose the vulnerability or any data obtained through it before we have addressed it. This includes not posting proof-of-concepts or details on public forums, Twitter, etc., until we’ve fixed the issue and given you the go-ahead.
Our Commitment:
If you follow the above guidelines and submit a vulnerability report in good faith, we commit to:
· No Legal Action: We will not pursue legal action against you or report you to authorities for attempting to penetrate or reporting a security problem, provided you abide by the rules of responsible disclosure stated here. We consider this to be an act of helping us, not an attack.
· Confidentiality: We will handle your report with strict confidentiality. Your personal information will not be shared with third parties without your permission, unless required to do so by law. Reporting under a pseudonym is acceptable if you prefer not to share your identity.
· Acknowledgment: We will send a confirmation of receipt of your report within one week (often sooner) so you know we’re investigating it[9]. We will also strive to provide an initial response with our assessment of the issue and an expected resolution timeline within 14 working days of your report[9].
· Transparency: We will keep you informed of the progress in fixing the problem. Once it’s resolved, we may ask you to verify the fix.
· Recognition: If you desire, and if it is allowed (some researchers prefer to remain anonymous), we can credit you for discovering the vulnerability in any public communication (for example, in release notes or a thank-you section on our site). This would be in mutual agreement; if you prefer not to be named, we will respect that.
· No Compensation (at this time): We do not currently offer a bug bounty or monetary reward for disclosures. Your contribution will help protect our community, and we greatly appreciate it. In some cases, we might be able to offer a token of gratitude (like a letter of appreciation or swag), but this is not guaranteed or part of a formal program.
By practicing responsible disclosure, you help us ensure the safety and trust of all our users. We sincerely thank anyone who takes the time to identify and report security issues to us responsibly. Your efforts contribute to the continuous improvement of our platform.
Thank you for reading our Privacy Policy and Disclaimer. We hope this comprehensive explanation helps you understand our commitments to privacy, security, and transparency. If you have any further questions or need clarification on any point, please reach out to us.
[1] [3] [4] [5] [6] [7] [8] [9] welbewustpsycholoogutrecht.nl
[2] Retention of the health data file | Autoriteit Persoonsgegevens